Elements and Performance Criteria
- Develop an understanding of work within the Australian context
- Recognise frameworks and legislation relevant to working within the Australian context
- Identify Australian cultural protocols
- Identify and describe Australian management processesand workplace behaviours
- Identify and analyse differences between Australian processes and own cultural process
- Identify differences in relation to working as a person from a culturally diverse background within mainstream Australia society
- Adjust approaches in light of new information and protocols
- Identify own role and responsibilities and confirm in accordance with organisation procedures
- Operate within the workplace
- Identify organisation goals and priorities
- Prioritise competing demands to achieve organisation's goals and objectives
- Identify and use professional networks to build and develop relationships, maintain own skills base and knowledge and provide identifiable benefits for the organisation and its clients
- Identify professional development opportunities to improve own skills and knowledge and confirm in accordance with organisation procedures
- Identify factors affecting the achievement of work objectives, establish contingencies and incorporate into work plans
- Recognise and deal with trauma and vicarious traumatisation
- Recognise vicarious traumatisation in self
- Access support services to assist in dealing with own vicarious traumatisation
- Recognise vicarious traumatisation in others and develop strategies to respond to this
- Identify the overt and covert signs of trauma in clients and the support framework available for such clients
- Apply accepted procedures to evaluate the options of bringing in specialist support and/or appropriate referral while continuing to work with the client
- Understand and manage boundaries
- Recognise the impact of ethnicity, class, gender and religion on settlement work